Privacy policy
This Privacy Policy describes how ONE TO TEN® (the "site") collects, uses, and discloses your personal information when you visit, use the services, or make a purchase from onetotenthegame.com (the "site") or otherwise communicate with ELLERO regarding the site (collectively, the "services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the services, whether you are a customer, website visitor, or another individual whose information is collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the services.
Changes to This Privacy Policy
There will be occasional updates to this Privacy Policy from time to time, including to reflect changes to practices or for other operational, legal, or regulatory reasons.
How Your Personal Information is Collected and Used
To provide the services, personal information is collected about you from a variety of sources, as set out below. The information collected and used varies depending on how you interact with this website and service.
In addition to the specific uses set out below, your information is collected about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, and the rights of the service provider, users, or others.
What Personal Information is Collected
The types of personal information obtained about you depends on how you interact with the site and use the services provided. The term "personal information", refers to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information collected.
Information Collected Directly from You
Information that you directly submit through our services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications between the service and yourself, for example, when sending an enquiry via the Contact form.
Some features of the services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information Collected about Your Usage
Certain information about your interaction with the services ("Usage Data") is automatically collected. Cookies may be used, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use the website and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information Obtained from Third Parties
Finally, information about you may be obtained from third parties, including from vendors and service providers who may collect the information such as:
- Companies who support the site and services i.e. Shopify.
- Payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform the contractual obligation to you.
- When you visit the site, open or click on emails sent to you, or interact with the services or advertisements, that ELLERO or third parties work with, which may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How Your Personal Information is Used
- Providing Products and Services. Your personal information is used to provide you with the services in order to perform the contractual obligation to you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. Your shopping experience may be enhanced by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. Your personal information may be used for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on the site and other websites.
- Security and Fraud Prevention. Your personal information may be used to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. It is highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, contact ELLERO or Shopify immediately.
- Communicating with You and Service Improvement. Your personal information may be used to provide you with customer support and improve our services. This is in a legitimate interest in order to be responsive to you, to provide effective services to you, and to maintain a positive business relationship with you.
Cookies
Like many websites, Cookies are used on this site. For specific information about the Cookies used related to powering this store with Shopify, see https://www.shopify.com/legal/cookies. Cookies are used to power and improve the site and services (including to remember your actions and preferences), to run analytics and better understand user interaction with the services (in a legitimate interest to administer, improve and optimize the services). Permission may be granted to third parties and services providers to use Cookies on our site to better tailor the services, products and advertising on the site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how your information is shared with third parties such as ELLERO or Shopify's advertising partners.
How Personal Information is Disclosed
In certain circumstances, your personal information may be disclosed to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on the service's behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, make a request or otherwise consent to the disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With corporate affiliates in the legitimate interest of running a successful business and service.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, ELLERO's rights, and the rights of the users or others.
The following categories of personal information and sensitive personal information are disclosed about users for the purposes set out above in "How Your Personal Information is Used and Disclosed" and "How Personal Information is Disclosed":
| Category | Categories of Recipients |
|---|---|
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Sensitive personal information is not used or disclosed without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
The site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by ELLERO or Shopify, you should review their privacy and security policies and other terms and conditions. It is not guaranteed and the service providers are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by ELLERO, Shopify, or by a third party. The inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services.
Children's Data
The services are not intended to be used by children, and the service providers will not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided their personal information, you may contact ELLERO or Shopify using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, Shopify does not have actual knowledge it “shares” or “sells” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and it is a guarantee of “perfect security.” In addition, any information you send to ELLERO or Shopify may not be secure while in transit. We recommend that you do not use insecure channels to communicate and share sensitive or confidential information.
How long your personal information is retained depends on different factors, such as whether the information is needed to maintain your account, to provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, your request(s) may be declined as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that is held about you, including details relating to the ways in which that information is used and shared.
- Right to Delete: You may have a right to request that personal information we maintain about you is deleted.
- Right to Correct: You may have a right to request that inaccurate personal information we maintain about you is to be correct if it is incorrect.
- Right of Portability: You may have a right to receive a copy of the personal information held about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask to stop or restrict the processing of your personal information.
- Withdrawal of Consent: When your consent is provided to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal a decision if declined to process your request. You can do so by replying directly to the denial.
- Managing Communication Preferences: promotional emails may be sent to you, and you may opt out of receiving these at any time by using the unsubscribe option displayed in the emails to you. If you opt out, non-promotional emails may still be sent to you, such as those about your account or orders that you have made using the service.
You may exercise any of these rights where indicated on the site or by contacting ELLERO or Shopify using the contact details provided below.
You will not face discrimination against you for exercising any of these rights. You information may need to be collected from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, it is required that the agent provide proof you have authorized them to act on your behalf, and you may need to verify your identity directly with us. Your request will be responded to in a timely manner as required under applicable law.
Complaints
If you have complaints about how your personal information is processed, please contact ELLERO or Shopify using the contact details provided below. If you are not satisfied with a response to your complaint, depending on where you live you may have the right to appeal the decision by contacting the service providers using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that transfers, storing and processing of your personal information outside the country you live in may occur. Your personal information is also processed by staff and third party service providers and partners in international countries.
If your personal information is transferred out of or into Europe, recognized transfer mechanisms will be relied on like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please submit an enquiry via the Contact form.